A BRINK Strategist collaborates closely with our clients to assess their needs and organizational objectives, reframe those objectives as human-centered challenges, lead research to gain insights about the audience, then guide a cross-disciplinary team to design thoughtful, creative solutions to those challenges.
They are one part relationship manager, one part project manager, one part researcher, and one part big picture creative. They drive our projects forward by laying down the runway for our ideas to take flight while ensuring everyone is on the same (and correct) course.
BRINK does not have a stand-alone account management role. We believe the people working with the client should be the ones doing the actual work to encourage co-creation and avoid the “clueless middle person” effect an accounts team can cause. Thus we spread account management responsibilities out across what we call “core teams” consisting of a Strategist, User Experience Lead, Producer, and Art Lead. In all instances, the Strategist is the team leader, making them the primary point of contact with the client.
A Typical Day:
On some projects, they may be in this role alone. Others may have a Director or Partner more closely overseeing them. Some may have an Associate alongside them to spread the workload. It all depends on the size of the project, which inevitably varies for a growing agency like us.
The Strategist receives coaching, direction, and occasional task assignments from the Partners, but is otherwise in a role where they are expected to manage their own day-to-day, in addition to managing the projects. BRINK has an intense team culture and thus a relatively flat management structure. Our leaders are there to provide direction and impart wisdom, not to supervise anyone’s daily task list.
There are three core levels of Strategist:
As part of the progression for the role, a Strategist attains Senior Strategist first, then Associate Director next, before becoming a full Director. As BRINK grows, these distinctions have more impact on how work is distributed and who leads what projects.
This is a full-time and salaried position. It includes 2-weeks of annual vacation time, a company contributed healthcare plan, and a company matching 401(k) program after 1 year. We take all federal holidays off and have a flexible culture around work from home when needed, though prefer to be together in our studio to do our best work. We additionally give away a significant portion of the profit as bonuses and have a number of workplace perks that are constantly evolving.
We strive for “billable hours” to be no more than 40 hours a week as we respect and encourage a life outside of BRINK, including passion projects and side gigs that help you do the things you want to do whenever it doesn’t align with what we have to do. Deadlines govern everything, so sometimes we have to work longer hours. That will always be the exception, not the rule.
We believe the concept of work-life balance is a misnomer. Work is such a significant part of one’s life that creating a wall should never be the goal. We want the people you work with, the spaces you work within, and the clients you serve to be meaningful and fulfilling to you. This is an ongoing dialogue we have as a team in the choices of projects we take on and the direction we move as an organization.
We need someone confident for the role, with minimal onboarding required, to be able to support our Arizona-based clients as we face rapid growth. You will likely have at least 5 years of experience and typically have a degree in Marketing or a related major. As part of the hiring process, we are going to be giving you assignments that test your ability to write and solve problems and will assess your grasp of industry trends.